C CoController AI Pricing

Support

We're here to help.

Contact us

Email support@getcocontroller.com for anything — billing, QuickBooks connection issues, or feature questions. We reply within one business day; Advanced plans get priority support.

For billing changes (upgrade, downgrade, cancel, extra clients), use the billing portal link in your Stripe receipt email.

Quick answers

How do I connect QuickBooks Online?

Open the Close Center, click "Connect QuickBooks", and authorize on Intuit's site. We use official OAuth — we never see your QuickBooks password. You can connect multiple companies.

How do I install the Chrome extension?

Get it from the Chrome Web Store (link on our homepage). Open any QuickBooks Online page and the CoController panel appears on the right. Activate it with the license key from your purchase confirmation.

Where is my license key?

Your key is shown on the purchase success page right after checkout. If you lost it, email support@getcocontroller.com from your billing email and we'll reissue it.

Why do some bank transactions not appear on the website?

Intuit's public API doesn't expose the bank-feed "For review" queue — only posted books transactions sync to the website. Handle "For review" rows in QuickBooks (or with the Chrome extension), then click Sync QBO on the website.

Does anything post to QuickBooks without my approval?

Never. Every recategorization shows a preview first and only applies when you explicitly confirm. Nothing is forced, and posted items are audit-logged.

How do I disconnect QuickBooks and delete my data?

Disconnect: in QuickBooks, go to Apps → My Apps → CoController AI → Disconnect, or use Disconnect in the Close Center account settings. This revokes our access immediately and deletes your OAuth tokens from our servers.

Delete everything: email support@getcocontroller.com with subject "Delete my data". We permanently delete your workspace data within 30 days and confirm by email. See the Privacy Policy for details.

How does billing work?

Basic ($149/month or $1,788/year, 4 clients) and Advanced ($299/month or $3,588/year, 15 clients). Extra clients are $25/month or $300/year each. Monthly plans start with a 14-day free trial; annual plans are billed upfront. Cancel anytime — you keep access until the end of the paid period. Full terms are in the Terms of Service.

System status & security

If you suspect a security issue, email support@getcocontroller.com with subject "Security" — we treat these as urgent.

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